Introduction
mellow-delta is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
- Personal Data: Personally identifiable information, such as your name, email address, and postal address that you voluntarily give to us when you register or when you choose to participate in various activities related to our services.
- Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.
- Dietary and Preference Data: Information about your dietary requirements, food preferences, and allergies that you provide to help us deliver our culinary services.
Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you to:
- Process bookings and deliver culinary services
- Send you confirmation emails and service-related communications
- Respond to your enquiries and customer service requests
- Improve our website and service offerings
- Monitor and analyse usage and trends to improve your experience
- Notify you of updates to our services
- Comply with legal obligations
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process or to protect the rights, property, and safety of others.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, and customer service.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, or acquisition.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.
Your Rights
Under Australian privacy law, you have certain rights regarding your personal information:
- The right to access personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to object to processing of your personal information
- The right to withdraw consent
To exercise these rights, please contact us using the details provided below.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
mellow-delta
Level 2, 127 Collins Street
Melbourne, VIC 3000
Australia
Email: [email protected]
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.